GENERAL CONDITIONS BEUKENHOUSE
1. Length of the stay
The customers reserved for a fixed period, will in no case stay longer than expected
2. Booking formalities
a. At the receipt of the reservation made by de customer on the www.beukenhous.be website or by email info@beukenhouse.be , the customer will receive a confirmation email entitled “Reservation Beukenhouse”
The owner invites de customer to check the elements of this reservation
· His contact details email address and mobile phone number to be reachable before and during the reservation
· The room booked – the number of people – date of arrival and departure
· The price of the reservation including VAT + the tourist tax
b. If everything is correct we invite you to pay a deposit 100% of the total price of your reservation via de payment module or by transfer to the account BE14 0682 0889 5183 with communication NAME + date of stay.
Once this deposit is received the reservation becomes confirmed
c. By the payment of the deposit the customer confirms are agreement with the general conditions
d. Without payment of the deposit within the allotted time, the reservation is not confirmed, and the owner reserves the right of returned the room(s) for rent at the end of a period of 15 days
3. Room prices
The prices are per room breakfast included, tourist tax in addition
The prices are different depending on if the room is occupied by one or two people
The prices do not include any additional services
4. Cancellation of the stay by the customer
Any modification of the reservation, date, room, is only possible after the written agreement of the owner and may possibly have additional costs.
it will be made according to the availability on the date of the modification.
The customer is informed of the special conditions in case of cancellation of the reservation before the start of the stay
· If the cancellation occurs 15 or more than 15 calendar days before the date of arrival, the deposit paid at the reservation will be refunded in its entirety to the customer
· If the cancellation occurs between the 14th and 5th calendar day before the arrival date, 50% of the deposit will be acquired by the owner, unless the owner re-rent the room(s)
· If the cancellation occurs on the 4th calendar day before the date of arrival, the entire amount of the reservation will remain due to the owner, unless the owner re-rent the room(s)
· In case of early departure during the stay, the entire service booked will be due
5. No show
In case of no show, the total amount of the reservation will be due
6. Cancellation insurance
We would like to draw the customer’s attention that no cancellation insurance is included in our prices, it is recommended to take one.
7. Cancellation of the stay by the owner
If the owner should be forced to cancel de reservation before the start of the stay, he will inform the customer by registered letter with acknowledgment of delivery.
The customer will then be immediately and fully reimbursed for all the sums he has paid
8. Arrival and departure time
The customers must arrive on the day of his reservation at the earliest at 4 pm and at the latest at 10 pm
The customer will imperatively notify by phone if he is forced to arrive after this time
In case of very late arrival a box coded with the keys is at the entrance of the building and the code will be sent to the customer by SMS
The departure time of the room is at 11 AM
9. Meal times
Meal times are set for the :
Breakfast 7:30 am to 10:00 am (flexible)
10. Payment of the balance of the stay
The balance of the stay is to be paid before the departure of the customer
An invoice is given on the customer on departure with the details of the services, the amount of the accommodation, the amount of any additional services, the amount of the tourist tax, the amount of VAT applied.
11. Pets
Pets are not allowed
12. Lifestyle and use of the places
In order to preserve the tranquillity of the place and the comfort of the guests, the respect of a certain “lifestyle” is required of aal, the one that is required when one lives in community
In particular, it is requested not to smoke inside the rooms and common areas and, as far as possible, to move away from open doors and windows so as not to inconvenience the occupants.
Traffic in the room and the stairs should be done quietly, trying to avoid slamming the doors
Flame appliances (candles, etc…) are not allowed in the rooms.
They are tolerated only in the living room and outside and must be removed from any flammable substance; in addition. They must be so arranged that, even in the event of an accidental fall, they cannot be a cause of fire.
The customer undertakes to leave the room in perfect condition at the end of the stay, to declare any damage for which he would be responsible and to assume the reimbursement
The room having been decorated with care by the owner, it is requested to respect the objects made available to you. Any disappearance of object, not declared by the customer, will be charged to the customer at its replacement value
The swimming pool is heated from May to October and is accessible on request to the owner, minor must always be accompanied by a responsible adult who having authority over them.
Only plastic glasses are tolerated around the pool .
We draw the attention of guests to the fact that minors in the property are place on the entire responsibility of their parents or persons having authority over them.
13. Modification of the conditions of sale
The conditions of sale are subject to change at any time and without notice.
The acceptance and compliance with these conditions of sale are deemed acquired as soon as the deposit is paid
14. Confidentiality
The owner undertakes not to transmit under any circumstances the information that the customer has communicated to him to other companies or organizations for advertising purposes.